Customer Success Partner (8 - 10yrs)

Company Name

Powered by Monster (On behalf of Quarks Technosoft)

Job Title

Customer Success Partner

Sector

Other Service Activities

Functional Area

Human Resources

Functional Role

Fresher

Job Description

Client Relationship Management

• Act as the primary point of contact for assigned client accounts
• Build and maintain strong, long-term client relationships
• Conduct regular client reviews, feedback sessions, and engagement activities

Delivery Coordination

• Collaborate with recruitment and delivery teams for timely closures
• Align internal teams with client hiring requirements
• Ensure smooth execution of staffing processes

Performance Monitoring

• Track SLAs, KPIs, and delivery performance metrics
• Ensure adherence to agreed service standards
• Identify and implement improvements in service delivery

Escalation Management

• Proactively manage client escalations and ensure quick resolution
• Maintain high service quality and client satisfaction levels

Acco

Additional Information

• Total Experience (in years): 8 - 10
• Job Location: Ganganagar, Uttar Pradesh
• Key Skills: Account Management, Client Relationship Management, IT staffing, Stakeholder management
• Nature of job: Full Time
• Salary (₹): 1,550,000 - 2,000,000
• Gender Preferences: Any
• Ex-Servicemen preferred: No
• Number of Openings: 1 or more