Engineer South Service, Aftermarkets

About the Role

As a Service Engineer at the company, your role is crucial in providing prompt and high‑quality customer service to ensure maximum customer satisfaction. Your primary objective will be to meet aftermarket revenue targets and enhance customer engagement to drive business growth.

This position offers the opportunity to contribute to the company's growth by providing exceptional customer service and support for processing & packaging machines. Your role will involve a mix of technical expertise, customer interaction, and collaboration with internal teams to ensure customer satisfaction and business success. As a Service Engineer at the company, your role is crucial in providing prompt and high‑quality customer service to ensure maximum customer satisfaction. Your primary objective will be to meet aftermarket revenue targets and enhance customer engagement to drive business growth.

Key Responsibilities

• Deliver consistently high levels of customer service to internal and external customers.

• Conduct field service for processing & packaging machines, including installation, commissioning, and qualification.

• Collaborate with overseas engineering and manufacturing teams, as well as local sales and operations.

• Perform on‑site preventative maintenance and provide training to customer personnel on equipment operation and maintenance.

• Support other service engineers and technicians as needed.

• Assist in Corrective and Preventative Action (CAPA) processes.

• Promote aftermarket customer support business by recommending annual maintenance contracts, spare parts, and machine upgrades.

• Submit all necessary paperwork and reports in a timely manner.

• Provide feedback to management and head office after customer site visits.

• Improve customer satisfaction through regular interactions.

• Gather and share information on customer trends and competitive machines with internal stakeholders.

• Deliver consistently high levels of customer service to internal and external customers.

• Conduct field service for processing & packaging machines, including installation, commissioning, and qualification.

• Collaborate with overseas engineering and manufacturing teams, as well as local sales and operations.

• Perform on‑site preventative maintenance and provide training to customer personnel on equipment operation and maintenance.

• Support other service engineers and technicians as needed.

• Assist in Corrective and Preventative Action (CAPA) processes.

• Promote aftermarket customer support business by recommending annual maintenance contracts, spare parts, and machine upgrades.

• Submit all necessary paperwork and reports in a timely manner.

• Provide feedback to management and head office after customer site visits.

• Improve customer satisfaction through regular interactions.

• Gather and share information on customer trends and competitive machines with internal stakeholders.

Qualifications Required

• Diploma in Mechatronics / Mechanical, BE (Mechanical)

• 4‑5 years of relevant experience

• Work authorization for the respective region

• Willingness to travel to customer locations within the defined territory/region

• Valid Passport and Driver's License without limitations

• Ability to pass background checks and drug screens

• Technical/Functional Competencies: Techno commercial knowledge, trouble shooting expertise, analytical skills, communication abilities, problem‑solving skills, cross‑functional team collaboration, quality and service orientation, consistent results delivery

• Diploma in Mechatronics / Mechanical, BE (Mechanical)

• 4‑5 years of relevant experience

• Work authorization for the respective region

• Willingness to travel to customer locations within the defined territory/region

• Valid Passport and Driver's License without limitations

• Ability to pass background checks and drug screens

• Technical/Functional Competencies: Techno commercial knowledge, trouble shooting expertise, analytical skills, communication abilities, problem‑solving skills, cross‑functional team collaboration, quality and service orientation, consistent results delivery

Closing Statement

This position offers the opportunity to contribute to the company's growth by providing exceptional customer service and support for processing & packaging machines. Your role will involve a mix of technical expertise, customer interaction, and collaboration with internal teams to ensure customer satisfaction and business success.