Field Service Management Solutions Architect (SAP) (Hyderabad)

Responsibilities

• Lead the implementation and rollout of SAP FSM solutions for clients across different industries.
• Design and develop custom solutions using SAP FSM, including integration with third-party systems and tools.
• Collaborate with SAP Product Development teams to implement current features and custom plugins.
• Provide ongoing support and maintenance for SAP FSM implementations, including troubleshooting and resolving system issues.
• Develop and maintain dynamic smartforms, business rules, and custom reports using tools like Jaspersoft and JavaScript.
• Manage project timelines, deliverables, and stakeholder communications to ensure successful project outcomes.
• Conduct end-to-end testing and support for system upgrades and refreshes.
• Design and implement access management and approval mechanisms for different organizational levels.
• Manage and work with cross‑functional teams while supporting business needs for global Sales & Service vertical.
• Participate in end‑to‑end SAP project implementation, project management and gathering requirements to improve business processes.
• Carry out system design & application development, revamping the company's existing system.
• Liaise with internal and external stakeholders for project implementation and problem resolution.

Profile

• Minimum Bachelor’s Degree in IT/Computer Engineering or another specialization.
• 5‑7+ years of experience in IT and consulting, with a focus on SAP FSM.
• Certification in SAP FSM (Coresystems) is an added advantage.
• Strong understanding of agile methodologies and API technology.
• SAP FSM implementation, support, solution design and integration.
• Custom solution development.
• Project management and stakeholder communication.
• Business process improvement.
• Technical troubleshooting and problem‑solving.
• Good understanding of S/4 HANA.
• Good understanding of SAP Customer Service module (or Plant Maintenance module).
• Open to learn SAP FSM and the key FSM capabilities such as resource scheduling, service calls, activities, approvals, service execution and mobile, checklists, Smartforms, reporting, etc.
• Able to work with a distributed team.