Estate Operations Analyst

About

The Estate Operations Analyst plays a key role in ensuring the accurate and timely settlement of client accounts following the passing of client. This role involves reviewing estate-related legal documentation, processing distributions to beneficiaries or estate heirs and adhering to standard operating procedures. The ideal candidate demonstrates strong attention to detail, can manage tasks with a high level of accuracy, and is effective at collaborating with cross-functional teams to deliver a seamless client experience, during a sensitive time.

Key Responsibilities

• Evaluate estate-related and customer account documentation such as death certificates, will, Letters Testamentary, Letters of Administration and other court issued documents to ensure proper handling and transference of client assets
• Execute timely and accurate disbursements of funds and assets to beneficiaries, heirs, or the estate in accordance with legal instructions and internal procedures
• Ensure all work is completed in compliance with established SOPs, regulatory requirements and internal quality standards.
• Perform all responsibilities with a focus on accuracy and attention to detail, minimizing errors and rework.
• Complete and submit all daily reporting tasks to ensure transparency, status tracking and timely completion of estate items.
• Work closely with internal stakeholders which include Service Partners, Client Onboarding Operations, Retirement Operations, and the Gains and Losses team to facilitate end-to-end processing.
• Maintain a compassionate and professional approach when handling sensitive client matters and ensure a respectful experience for heirs and estate representatives.
• Support strategic plans that enhance productivity through process efficiencies and automation

Requirements

• Basic Internship or up to 1 year experience in the financial services industry 1+ years'
• Knowledge in MS Office including Excel (required), Word (required) and Power Point (required)
• Preferred Brokerage, retirement, estate and beneficiary services experience desirable.
• Analytical thinker, with excellent written and verbal communication Detail oriented with strong organizational skills
• Ability to manage multiple projects, prioritize tasks, and work against multiple deadlines and objectives
• Adaptable to dynamic work environments and priorities
• Demonstrate ownership and sense of urgency in resolving inquiries and issues
• Proven effectiveness in fast-paced, demanding, client-driven environment.
• Ability to perform and deliver within tight deadlines
• A challenging and inquiring mind
• Attention to detail and tenacity

Preferred Skills

• Experience with process transformation or operational efficiency initiatives
• Experience with tools such as Alteryx, Excel (macro/VBA), or similar platforms to support workflow/process automation and data-driven process improvement