Financial Operations Analyst

Cash Applications Analyst – Job Summary

Location: Hybrid – 3 days/week in Philadelphia, PA

We are seeking a detail-oriented Cash Applications Analyst to support the accurate processing, research, and reconciliation of premium and non‑premium payments. This role is responsible for ensuring payment accuracy, maintaining strong financial controls, and collaborating with internal teams to resolve payment issues while meeting established service level agreements (SLAs).

Key Responsibilities

• Accurately identify and apply premium and non‑premium payments within internal systems using established procedures.
• Perform cross‑checks and validations to ensure accuracy and integrity of payment data.
• Utilize internal systems and bank imaging tools to research and resolve payment inquiries.
• Partner with internal teams including Accounting, Billing, and Accounts Receivable to ensure payments are properly allocated and reconciled.
• Research and resolve items from daily exception reports and complete timely application of payments.
• Perform daily reconciliation of premium receipts and investigate any variances.
• Prepare and batch incoming mail in alignment with internal controls.
• Build relationships with banking partners to assist with payment research and issue resolution.
• Identify opportunities for process improvements and support operational efficiency initiatives.
• Participate in projects and support additional operational tasks as business needs require.

Qualifications

• Bachelor’s degree or equivalent experience with 0–3 years of relevant work experience.
• Strong attention to detail with the ability to manage competing priorities in a fast‑paced environment.
• Analytical mindset with the ability to identify root causes and resolve discrepancies.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel, Word, and Outlook.

Preferred Qualifications

• Experience in cash applications, treasury operations, or payment processing, preferably within healthcare or insurance.
• Experience with PeopleSoft or other web‑based financial systems.