Learning Program Manager

About

Amazon is seeking a detail-driven Learning Program Manager to join our PXT Learning and Development team in support of World Wide Grocery Stores (WWGS). This role serves as a subject matter expert in program management, change management, and business consulting to deliver best-in-class learning experiences across retail, corporate, and distribution environments.

The Learning Program Manager will be responsible for directing and managing learning programs from end-to-end, including program goals, process, project plans, resource needs, and timelines. This individual will organize and apply process to achieve project objectives on time, within scope, and on budget while ensuring alignment with stakeholder expectations and business needs.

Responsibilities

Program Management & Execution

• Direct and manage both large-scale and small learning programs from end-to-end, requiring collaboration across multiple functions
• Build and maintain comprehensive project roadmaps including charters, milestones, deliverables, communication plans, risk plans, and overall timelines
• Author narrative documents and program communications aligned with Amazon's writing culture, including working backwards documents (PR/FAQs, six-pagers), quarterly business reviews (QBRs), program charters, RACI frameworks, and regular status updates to drive clarity and enable data-driven decisions across stakeholders
• Utilize business needs and past project experience to create full-scale plans for projects including defined project scope, change management plan, deliverables, dependencies, schedules, and resource allocation
• Track high-level deliverables across projects and ensure deadlines are met on time and on budget
• Proactively manage changes in project scope, identify potential issues, and devise contingency plans
• Manage programs with complex business, legal, operational, and other challenges

Stakeholder Collaboration & Leadership

• Collaborate with program owners and project sponsors to communicate expectations to team and stakeholders
• Build, develop, and grow business relationships vital to project success
• Lead cross-functional project teams comprised of diverse stakeholder groups
• Ensure clear and consistent communication to all stakeholders
• Escalate significant, complex, business critical, or sensitive issues for information and resolution as appropriate
• Build and nurture relationships with senior-level stakeholders and leaders

Learning Program Development & Quality

• Support the design, development, and delivery of learning programs that build technical competencies and support team effectiveness across global teams
• Serve as a strategic partner to drive and maintain the consistency and quality of learning experiences
• Collaborate with leadership to assess learning program quality standards are being met consistently by analyzing learning insights data and making recommendations for program improvements

Measurement & Continuous Improvement

• Measure learning effectiveness using Kirkpatrick's evaluation model or similar frameworks
• Report on learning insights over the life of a program to multiple stakeholder groups
• Analyze learner feedback and data to identify opportunities for program improvement
• Track key learning metrics and contribute to reporting on L&D program outcomes
• Flag risk, quality, and development issues to Instructional Designers, Program Managers, and Leadership
• Identify opportunities for process/procedural enhancements to drive efficiency and improve service levels

Change Management & Process Improvement

• Define, implement, and consult on project management and change management standards and processes for relevant teams or programs
• Play a consultative role to help secure the appropriate people, processes, and tools to enable effective program management and success
• Partner with teams across WWGS to ensure alignment, collaboration, and wide-spread sharing of lessons learned
• Incorporate new product releases and learner feedback into training content updates

Basic Qualifications

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 4+ years of program or project management experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• PMP

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Prescription insurance
• Basic Life & AD&D insurance
• Option for Supplemental life plans
• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Compensation

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.