Business Operations Manager, Digital Platform & Engineering

What is the opportunity?

The Digital Platform & Engineering (DP&E) Business Operations Manager will centralize and align critical financial, risk, and reporting capabilities across our business and technology teams. This role will lead DP&E’s financial management strategy and execution, including operating plans, AppDev recovery, and service chargeback models. Additionally, it will establish and execute a framework to manage risk and regulatory activities effectively. The incumbent will collaborate with stakeholders in financial planning, risk offices, and DP&E resource managers to ensure seamless delivery of initiatives.

What will you do?

• Monthly Executive Reporting: Build and present the Monthly Business Review (MBR), consolidating updates on programs, financials, and risk.
• Operating Plan Management: Analyze current and future operating plans, identifying trends and providing budget recommendations.
• AppDev Recovery: Ensure funding aligns with resource recovery, enabling resource managers to track staff allocation monthly and address gaps.
• Service Chargeback Model: Design and implement a recovery model for non-AppDev projects to streamline processes and reduce administrative burden.
• Risk Management: Establish a centralized framework (e.g., working groups) to monitor risks (e.g., Archer findings, server vulnerabilities) and remediation strategies.
• Program Management: Partner with program leads to ensure timely communication of updates and alignment with plans.
• Stakeholder Management: Collaborate with cross-functional teams and present insights to executive leadership.

What do you need to succeed?

Must have:

• 5+ years of hands-on financial management experience, preferably in technology or financial services.
• Exceptional communication skills: Ability to translate technical concepts for diverse audiences, including executives.
• Advanced Excel proficiency: Expertise in building and optimizing large-scale financial models.
• Process improvement expertise: Proven ability to design/optimize workflows (e.g., chargeback models, risk processes).
• Leadership skills: Experience facilitating cross-functional teams and managing competing priorities.
• Analytical rigor: Strong attention to detail and business acumen for vetting qualitative/quantitative data.
• Growth mindset: Commitment to staying current with data technologies and industry trends.

Nice to have:

• Financial systems expertise: Familiarity with tools like MIS and Planview
• Technology domain knowledge: Understanding of AppDev, cloud services, or IT infrastructure.
• Risk certifications: Credentials like CRISC, CISM, or FRM, or experience with frameworks (Archer, NIST).
• Agile/Scrum exposure: Experience aligning financial/risk operations with agile delivery.
• Stakeholder influence: Track record of driving consensus in matrixed organizations.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Access to a variety of job opportunities across business and geographies

Job Skills

• Business Performance Management
• Decision Making
• Enterprise Application Delivery
• Group Problem Solving
• Information Technology (IT) Infrastructure
• Interpersonal Relationships
• IT Service Management (ITSM)
• IT Systems Management
• Long Term Planning
• Time Management

Additional Job Details

• Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: TECHNOLOGY AND OPERATIONS
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-02-04
• Application Deadline: 2026-05-31
• Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above