Network Security Engineer – L2

Job Title

Network Security Engineer – L2

Location

Hyderabad / Chennai

Experience

3 to 5 Years

Education Qualification

Any Graduate (Must)

No of Openings

12

Roles And Responsibilities

• Ability to communicate with tech-savvy clients using perfect written and spoken English;
• Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients
• Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail;
• Available to work any assigned shift – the team provides 24×7 coverage for our clients around the world. But it’s PST for now until further updates;
• Help resolve software and technical questions for the client efficiently and effectively;
• Gather the required information necessary to best handle client software and technical inquiries; Manage client expectations regarding estimated response times for issue resolution;
• Meet SLAs like response and resolution times by partnering within L2 and L3 advisor; Extensively research and document client technical issues.
• Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate;
• Partner with technical support team members on various strategic projects when needed;
• Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status.

Technical Skills

• 3 to 5 years relevant experience
• Network Security – SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS;
• Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP;
• Network troubleshooting experience – familiarity with tools such as Ping, Traceroute, MTR;
• Network protocol analyzers – Knowledge on anyone of these: tcpdump, Wireshark, fiddler;
• Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc;
• Basic knowledge on operating systems – Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files.

Application Form

• Name (Required)
• Email (Required)
• Phone (Required)
• Are you a Graduate? (Required)
  • Yes / No
• Do you have experience in Ipsec and SSL VPN (Required)
  • Yes / No
• How many years of experience do you have working as a Network Security Engineer? (Required)
  • 0-12 months / 1-2 years / More than 2 years
• Are you flexible working in night shifts? (Required)
  • Yes / No
• Have you worked with Wireshark? (Required)
  • Yes / No
• Are you willing to work on Holidays? (Required)
  • Yes / No
• Notice Period? (Required)
  • Immediate joiner / 30 days / 60 days / 90 days
• Current Location (Required)
• Attach Resume (Required)
  • Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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