Partner Customer Success Manager

PayProp and Reapit – Who are we?

PayProp, a Reapit company, offers a tech platform for letting agents that lets them automate every part of the rental transaction. PayProp is easier to use and more powerful than solutions by banks and traditional software vendors.

We’re a seasoned team of professionals with expertise in property, banking, finance, risk management and technology, as well as building and managing highly secure cloud-based Web applications.

Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you’ll be doing

Reporting to the Partners & Commercial Director, you’ll be involved in: • Support Partner Onboarding: Assist in coordinating onboarding activities and helping new partners get started with the platform and tools. • Partner Enablement: Support training sessions, update documentation, and help partners understand key features and best practices. • Communication: Serve as a responsive point of contact for partner inquiries, escalating issues when necessary. • Data & Reporting: Help track partner engagement, usage metrics, and feedback to support ongoing success efforts. • Collaboration: Work closely with internal teams including sales, support, and marketing to ensure partners receive timely and accurate information. • Process Improvement: Contribute ideas for improving partner workflows, resources, and communications based on day-to-day observations. • Documentation: Maintain and update partner-facing materials such as guides, FAQs, and onboarding checklists. Who we’re looking for

At PayProp, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you. • 1–2 years of experience in customer success, account management, support, or partner-facing roles (internships or part-time work considered). • Strong communication and interpersonal skills. • Highly organized with attention to detail. • Comfortable learning new software and tools (e.g., CRM, help desk, or project management platforms). • A collaborative team player with a willingness to take initiative. • Passion for delivering a great partner and customer experience. • Experience in a SaaS, technology, or B2B environment. • Familiarity with tools like Salesforce, HubSpot, or Zendesk. What your impact and success looks like

As a Partner Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: 1-Month Plan: Orientation & Foundation

Goals: • Understand the company’s partner strategy, value proposition, and app integrations. • Build foundational knowledge of tools, processes, and teams. • Start the process of being the go to person for Partner, API related questions.

Key Activities: • Complete onboarding and internal training (tools, systems, product, CRM, AppMarket). • Meet with key stakeholders (Partnerships, Product, Marketing, Sales, CSMs, Support). • Review partner documentation, current integrations, and the partner lifecycle. • Shadow partnership and sales calls to understand partner conversations. • Gain access to and explore key platforms (Jira, Salesforce, HubSpot, AppMarket, etc.).

Success Metrics: • Onboarded and trained in all systems. • Completed a “Partner Playbook” review. • Introduced to at least 5 strategic partners or internal sponsor accounts. • Documented understanding of partnership categories (tech, services, integrations). 3-Month Plan: Engagement & Contribution

Goals: • Begin contributing to partner management and engagement. • Support in