Academic Program Manager

About

The primary function of the Academic Program Manager is to collaborate with the Director of Academic Non-Credit Programs and Outreach in carrying out daily programmatic operations, as well as overseeing, maintaining, and coordinating the orderly function of the portfolio of noncredit courses and certificate programs, initiatives, and projects. The Academic Program Manager also supports noncredit student communications, advisement, and engagement initiatives in collaboration with the Director. The Academic Program Manager will liaise with key administrative offices, communicate with instructors/faculty and departments, manage noncredit courses, as well as meetings and workshops, and assist in the annual budget request process and maintenance of budgets. The Academic Program Manager will work closely with the school’s finance, operations, and marketing teams to support all noncredit programs as needed.

The Academic Program Manager will join the staff in the School of Continuing and Professional Studies (SCPS) and report to the Director of Academic Non-Credit Programs and Outreach. SCPS, one of six Pratt Institute schools, serves those seeking professional education in the fields of art, design, and architecture. We are committed to providing a hub where interactive learning, innovation, and creative solutions are the core of the experience delivered to changemakers, artists and designers of all ages.

Responsibilities

• Manage daily office activities and serve as academic program manager for noncredit programs, ensuring the efficient and smooth operation of all aspects of these programs, including but not limited to tracking the progress of projects using Excel or Asana, and coordinating appropriate payroll/payment actions as directed, working with the school’s finance and operations teams to ensure appropriate documentation, and tracking of expenditures.
• Advise noncredit students on noncredit courses and programs. Work with the operations team and program coordinators so they can serve student inquiries effectively. Collaborate with the Director of Enrollment and the Director of Non-Credit to create a supportive environment for all students.
• In collaboration with the Director and marketing team, design and deliver communications for current and prospective students through the following channels: email, social media, public information and orientation sessions, and others to be determined.
• Support student engagement opportunities such as the annual exhibition and SCPS Production Corner in collaboration with the Director, SCPS operations, marketing, programming, and events committee.
• Liaise with the Registrar’s office, Deans’ offices, academic departments and other Institute offices and services, including communicating course and room schedules, instructor/faculty course assignments, enrollment development, add/drops, refund requests, and other related matters.
• Communicate with instructors/faculty teaching noncredit courses/programs and other staff, as well as those involved in the various programs offered by SCPS.
• Manage the semester-to-semester scheduling of noncredit courses/programs, liaising with instructors/faculty to ensure all course outlines and syllabi are updated in Canvas.
• Ensure the operations team, including Program Coordinators, are informed of all program details and updates prior to the start of each term; and keep them informed of any midterm changes.
• Manage the receiving and updating of all relevant material related to courses/programs and update on all platforms and in communication with all relevant offices; liaise consistently with program coordinators, the marketing team, and other relevant staff connected to noncredit courses/programs.
• Assist the Director with marketing and promotional materials and event planning, including managing publicity, room scheduling, reservations for outside speakers, refreshments, etc., for workshops, and noncredit courses/programs.
• Work on publications and design promotional material for print, online, social media, and other platforms for the noncredit courses/programs, and projects in coordination with the Director and the school’s marketing team.
• Manage update and maintenance of the noncredit course/program webpages in coordination with the Director and with the marketing team.
• Consistently collect and manage relevant data in relation to programs, including but not limited to enrollment, number of sections and student interest; coordinate the creation of visual representation of data and work in real-time and such that the most important and essential data is always available.
• Assist the director and manage assessment efforts and course evaluations related to noncredit courses/programs of study.
• Conduct research, comparative analysis, and environmental scans to support exploration of new programming areas and expansion of existing programs.
• Manage workforce development relationships, including but not limited to AccessVR, the Veterans Association, and local, state, and federal programs.
• Create, organize, and maintain filing systems for various dimensions of the noncredit courses/programs, as well as matters related to programs within the SCPS realm, all while preserving the confidentiality of student and faculty files.
• Prepare and manage an array of meetings, schedules, and follow-ups.
• Maintain the professional, friendly demeanor and diplomatic tact required to interact with a wide range of internal and external constituents and stakeholders.
• Perform all other related duties as assigned, and in a timely manner within agreed-upon deadlines.

Qualifications

• Bachelor’s degree in Art, Design, or applicable discipline and 3-5 years of administrative experience in an educational setting is required. Master’s degree is preferred.
• Excellent coordination and organizational skills and expertise in the assistance of planning and implementing programs in an academic environment.
• Exemplary time management and the ability to handle multiple projects.
• Professional written communication skills for email, print, programmatic materials, website, and social media.
• Strong interpersonal skills and the ability to work independently and collaboratively with a diverse group of students, faculty, and staff while managing sensitive and confidential information.
• Professional oral communication skills and a positive attitude are required.
• Demonstrated proficiency with: Google Suite and MS Office applications including PowerPoint, Office, and Excel; design applications such as Adobe Suite or Canva; social media platforms; communications platforms, internal and external technology systems within the Institute.
• Demonstrated level of cultural competence and sensitivity, knowledge, and understanding of the diverse academic, socioeconomic, gender, gender identity, cultural, disability, and ethnic backgrounds of the students we serve and sensitivity to and knowledge and understanding of groups historically underrepresented, and groups who may have experienced discrimination.

This role will be primarily in-person. For consideration, please submit a resume and cover letter. If moved forward in the interview process professional references will be requested.