Relationship Manager - English speaking
Insight Enterprises, Inc.
About the role
About Insight
Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. By building a solid, future ready foundation of people, processes, and technology, the Client Success Team facilitates clients in transforming and building what's next for their business whilst simultaneously enabling Insight’s business to accelerate in the Cloud market.
Client Success Team Overview
The Client Success team, a client facing team, is responsible for onboarding clients into the Cloud Management Platform, creating and delivering adoption plans, and collaborating with cross-functional teams to ensure that Insight delivers the optimal client experience.
Role Overview
The Client Success Manager drives Cloud adoption by successfully on‑boarding and utilising Cloud solutions acquired by Insight’s clients. The Client Success Manager supports the post‑sale customer lifecycle as it relates to Cloud adoption, solution optimisation, and expansion. The Client Success Manager, through a strong understanding of the clients business objectives, identifies and articulates how solutions can best support clients in achieving their strategic business goals. They act as the main interface for all solution related inquiries, build key relationships with all relevant stakeholders, and are also responsible for managing customer retention and the prevention of potential client churn. In addition, the Client Success Manager manages the client experience across the client base by ensuring they meet agreed retention and usage targets and advocating for Insight. Ultimately, the Client Success Manager plays an integral role in helping to build and sustain solid, trusting relationships with the client’s key contacts.
Responsibilities
- Work closely with relevant parties to ensure a seamless client on‑boarding process and ensure smooth initiation and introduction for the client from the onset.
- Seek to anticipate the clients requirements and possible challenges and promote Insight’s services (enhancements, updates, new initiatives, and maintenance) through relationships nurtured within the accounts.
- Ensure clients are driving adoption through the Cloud Management Platform and both direct and indirect sales are the most successful they possibly can be through successful on‑boarding, tool‑adoption, trainer education, and managed licenses.
Requirements
- High level of written and spoken English
- Fully conversant with Microsoft Office suite (Outlook, Excel, and Word)
- Ability to recognize both internal/external customers and the willingness to co‑operate fully to help them achieve their objectives
Requirements
- High level of written and spoken English
- Fully conversant with Microsoft Office suite (Outlook, Excel, and Word)
- Ability to recognize both internal/external customers and the willingness to co-operate fully to help them achieve their objectives
Responsibilities
- Work closely with relevant parties to ensure a seamless client on-boarding process and ensuresmooth initiation and introduction for the client from the onset.
- Seek to anticipate the clients requirements and possible challenges and promote Insight’sservices (enhancements, updates, new initiatives, and maintenance) through relationshipsnurtured within the accounts.
- Ensure clients are driving adoption through the Cloud Management Platform and both directand indirect sales are the most successful they possibly can be through successful on-boarding, tool-adoption, trainer education, and managed licenses.
Skills
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