SRE Lead support Specialist

Job Reference No#: 5160

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.

We enable #HumanFirstDigital

Lead the Site Reliability Engineering (SRE) function for a large, mission critical program, owning end to end production reliability, incident management, and L3 support. Drive automation, observability, and engineering excellence to ensure high availability, performance, and resilience of critical applications and platforms.

Key Responsibilities

• Own production reliability and availability of key applications/platforms for the program, defining and enforcing SLIs/SLOs and error budgets.

• Lead L3 production support: handle complex escalations, deep dive root cause analysis, and ensure permanent fixes to reduce recurring incidents.

• Run incident management end to end: lead major incident response, coordinate cross team efforts, and conduct post mortems with clear action plans.

• Build and lead a team of SREs; mentor engineers, review designs, and enforce best practices in monitoring, alerting, and runbooks.

• Drive automation of repetitive L3 tasks (deployments, failovers, remediation) to reduce toil and improve MTTR.

• Collaborate closely with development, infrastructure, and business teams to improve system design, capacity planning, and release stability.

• Maintain and evolve UAT/staging environments to ensure production like testing and smooth releases for the program.

Required Skills & Experience

• 10–12+ years in SRE, DevOps, or production engineering, with 4–6 years in a leadership role.

• Proven experience running 24x7 production for large, distributed systems in a financial or regulated environment.

• Strong technical skills in Linux, networking, observability (metrics/logs/traces), CI/CD, and at least one programming/scripting language (Java, Python, Go, etc.).

• Hands on experience with cloud platforms (AWS, GCP, Azure) and container orchestration (Kubernetes).

• Deep experience with incident management, root cause analysis, and reliability engineering practices (SLOs, error budgets, chaos engineering, etc.).

• Excellent communication and stakeholder management skills, with the ability to explain technical issues to both technical and business audiences.

Preferred Qualifications

• Experience in banking, trading, or capital markets technology.

Our Commitment to Diversity & Inclusion:

Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the four regions in which it operates: USA (for the seventh time in 2026), India (for the tenth consecutive time in 2026), the UK(for the fourth time in 2026) and Mexico (for the second time in 2026). Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

Our Commitment to Environment:

Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our Perks and Benefits:

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.

We also offer:

• Group Health Insurance covering family of 4

• Term Insurance and Accident Insurance

• Paid Holidays & Earned Leaves

• Paid Parental Leave

• Learning & Career Development

• Employee Wellness

Job Location :

Bengaluru, India