Stagiaire Digital Customer Success

About Payplug

Payplug is the French payment solution designed for merchants, e-merchants of all sizes, and fintechs. With our cutting-edge technological platform, conversion-focused tools, and unique mastery of the payment chain, we invite you to aim for the best, and more.

Payplug is a team of 300 passionate individuals dedicated to achieving your greatest ambitions. We currently support 17,000 SMEs such as Hast and Plantes pour tous, as well as large groups like Maisons du Monde, Veepee, and Western Union. Payplug has been part of the BPCE Group since 2017.

The Team

As part of its strong growth, Payplug is strengthening its Mass Market Customer Success team. Our main objective is to support 15,000 unmanaged merchants digitally, automatically, and proactively to make this segment a sustainable growth accelerator for Payplug.

We are looking for a motivated, curious, and customer-oriented intern to contribute to customer loyalty, reactivation, and experience optimization, while participating in cross-functional projects with high impact.

Your Missions

Within the Digital Customer Success team, your main missions will be:

1/ Upsell: Phone Prospecting & Qualification

• Qualify merchant listings and conduct outbound calling campaigns to mass market portfolio merchants to:
  • Qualify leads and schedule appointments with Digital CSMs;
  • Create target lists to present value-added services & products;
  • Identify upsell opportunities or activation of new features.

2/ Churn Reduction and Retention (Mass Market)

• Monitor and analyze weak signals of disengagement (churn prediction, decline, dissatisfaction);
• Contact inactive or at-risk merchants through multi-channel campaigns (email, phone) to arrange retention meetings;
• Understand churn causes and propose corrective actions or personalized solutions.

3/ Participation in Strategic Customer Satisfaction Projects

• Support the team on coordination tasks between Product, Sales, Support, or Marketing teams;
• Contribute with the team to projects for improving merchant experience (onboarding, automation, help content, FAQ, customer marketing campaigns);
• Participate in structuring large-scale Customer Success processes;
• Track our internal and external customer satisfaction indicators and report on them.

Profile Sought

• Student in business school, engineering school, or university (from Bac +3 level);
• Looking for an internship starting July 2026;
• Aptitude for customer relations, technology, and digital solutions;
• Comfortable with CRM tools (e.g., HubSpot, Salesforce), Excel, and data;
• Excellent interpersonal skills, listening skills, ability to persuade;
• Analytical mindset, autonomy, proactivity;
• Fluent French, professional English.

What You Will Learn

• Large-scale Customer Success techniques;
• Use of automation and CRM tools;
• Retention and upsell strategies for a high-volume portfolio;
• In-depth knowledge of the online payment ecosystem;
• Work experience in a tech start-up / scale-up environment.

Recruitment Process

• Interview with Fleur, Talent Acquisition Manager (30')
• Interview with Xavier, Head of Customer Success (1h)
• Use case
• Debrief with Xavier (15’) and meet team members (30 to 45’)
• Reference checks will be conducted at the end of the process

Benefits

Work Arrangements / Perks:

• Start: July/August 2026
• Duration: 6 months
• Compensation: €1,100 to €1,400 depending on profile
• Coffee, tea, snacks, Monday breakfasts, Friday happy hours, and other events for a rich team life
• Offices in the 13th arrondissement of Paris (Bibliothèque François Mitterrand)

Financial Benefits:

• Swile card (meal vouchers) worth €10 per day (56% covered by Payplug)
• Public transport or Velib subscriptions covered at 50% by Payplug

Other:

• Moka.care for mental health support
• Windoo: sports, well-being, and personal development activities