Teamleitung Partner Management & Customer Success

About Us

„Eines der innovativsten Unternehmen Deutschlands“ – das sagen Institutionen wie Capital oder Brand Eins über uns. Was wir selbst mit Sicherheit sagen können, ist, dass wir der Digitalisierungsmotor der Versicherungswirtschaft sind. Wir entwickeln automatisierte Kommunikations- und Vernetzungslösungen für die Versicherungsbranche, die den Geschäftsmodellen unserer Kunden die Zukunftsfähigkeit sichern. Unsere Werte werden von unserem Leitbild bestimmt, das auf die Schaffung von Nutzen und Kundenmehrwert ausgerichtet ist. Diesen Erfolg gestalten wir gemeinsam an unserem schönen Standort in Münster am Aasee, denn wir schätzen die besondere Energie und den kurzen Dienstweg, die nur durch das tägliche Miteinander vor Ort entstehen. Das macht uns verlässlich und wertschätzend – eine hervorragende Kombination. Findest Du nicht auch?

Your Responsibilities

• Team Leadership & Development: You will take on the professional and disciplinary leadership of the team, support onboarding, and foster the individual development of your employees through regular feedback sessions.
• Controlling & Reporting: You will continuously monitor relevant key performance indicators (KPIs), prepare data meaningfully, and derive targeted measures for steering the department.
• Process Optimization & Quality Management: You will analyze and optimize our customer service processes, define performance standards, and ensure excellent service quality for our broker partners through regular reporting.
• Knowledge Management & Academy: You will be responsible for building a knowledge database and designing digital training formats and courses for our internal video academy.
• Cross-Location Collaboration: You will act as an important link within the company and work closely and trustfully with colleagues at our location in Lübeck.
• Strategic Partner Support: In addition to ensuring first-class support, you will assist our broker partners with cross-selling approaches, market comparisons, and professional complaint management.
• Interface Management: You will act as a liaison between departments and coordinate collaboration with product providers as well as the administration of our IT systems.
• Technical Support & Onboarding: You will support the technical integration of our partners into the inquiry portal and serve as a competent contact person for 2nd-level support.

Your Qualifications

• Industry Knowledge: You have experience in the insurance or finance sector, or in working with brokers, to advise our partners at eye level.
• Leadership Experience: You have sound experience in disciplinary and professional team leadership and enjoy motivating and developing employees individually.
• Service Mentality & Communication Skills: Excellent customer service is your passion; you are a strong communicator, empathetic, and remain composed even with complex inquiries or complaints.
• Process & IT Affinity: You love structure and have a knack for system administration (e.g., ticketing systems, CRM). Ideally, you already have experience in creating digital learning content or process documentation.
• Analytical Skills: You can interpret KPIs, derive optimization potential from them, and implement them purposefully in practice.
• Organizational Talent: You can keep an overview even with many parallel projects and appointments and work proactively and solution-oriented.

What We Offer

• Career and Further Education: We naturally offer you opportunities for professional and personal development in various areas.
• Workspace: We are creative, innovative, modern, and fast – and we have a lot of fun doing it. This is only possible in a work environment that reflects this.
• Welcome to the Top League: Things move faster with us! Speed and quality are paramount here – whether in product development or our digitalization initiatives. We focus on efficiency and innovation to always stay one step ahead. Not only we ourselves appreciate this, but also our customers and partners.
• Dynamic Team: You will meet a dedicated and motivated team where fairness and openness are paramount.
• We Help Each Other: Helpfulness is highly valued here, so we can find the best solutions together at eye level and grow as a team.
• Company Provision: We offer you provision with added value over time and access to company health insurance and company pension plans.